According to the agreement, Viking Life-Saving Equipment will become NK’s preferred service provider, carrying out marine fire servicing and sourcing original spare parts for the Korean company’s customers around the world.
Viking’s technicians have been trained in NK Group’s systems, in accordance with the IMO’s MSC.1/Circ.1432 revised guidelines, and have gained access to support and technical data directly from the new alliance partner.
NK Group’s firefighting equipment has been installed on over 10,000 vessels to date, most of which have been built in regions where Viking already has significant market shares. With such a large installed base, the Korean company has extensive insight into ship owner needs and preferences both now and for the future. Where appropriate, data on these installations is expected to be loaded directly into Viking's advanced service notification system, helping to streamline servicing tasks for NK Group’s customers.
“NK Group can now offer a complete service solution to its customers, taking advantage of Viking's worldwide capabilities,” says Kyunghoon Kim, CEO for NK Group. “For example, ship owners around the world with NK products will be able to get better access to the right spare parts at the right time, helping them to uphold regulatory compliance and reduce costly delays.”
“By combining Viking's global service network and quality standards with NK’s products, we’re delivering a real win for ship owners. We’re excited about the chance to bring better service to ship owners with NK equipment on board, and we expect to continue to expand on this potential in the years to come," concludes Viking Vice President of Global Service, Hans-Henrik Madsen.
Implementation of the new agreement is already underway, with the first two groups of Viking service technicians have completed training at NK Group’s facility in Korea.